On-Time Delivery—or Your Order is Free!

Your trust matters. If we don’t attempt delivery within 10 working days of your order date, here’s our promise:

• Free Order: We will also make delivery arrangement of your in-transit, stuck orders until it is not marked RTO by carrier.

Exceptional Orders: not applicable with exceptional case

• Sudden High Demand – If a specific phone model receives unexpected bulk orders and stock is unavailable.

• Natural Calamities – Events like heavy rains, floods, strikes, or other disruptions beyond our control.

What Happens if Your Package Is Returned-to-Origin (RTO)

If your shipment is marked RTO by the carrier at any point:

• No Reshipment: Once an order is Returned back to us, we won’t be able to reship it.
• Full Refund: We’ll still issue a 100% refund of your entire order amount (product + shipping).

How to Claim

• Email us at 📧 support@casekaro.com
• Include your order number in the subject line.
• We’ll verify delivery records and, once approved:

 

• No Delivery Attempt: Applies only if the carrier makes zero attempts to deliver within 12 days of your order date.
• RTO Exception: Any order marked RTO is not eligible for reshipment—but is eligible for a full refund.
• Refund Timeline: Refunds processed in 5–7 business days after approval.
• One Claim per Order: Each order qualifies for a single replacement (if not RTO) and/or refund under this policy.

Exclusions

• Incorrect or incomplete address or contact details provided by the customer
• Customer-initiated address changes after shipment