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FAQs (Frequently Asked Questions)

Standard delivery time
Standard delivery is within 7 working days once the order is dispatched if you live in a remote location delays in delivery may happen. If the order is not delivered within 7 working days since the dispatch, then please contact us.

If your order is shipped via India Post, Ecom Express or DTDC, we cannot assure you delivery within 7 working days after the dispatch as these carriers take longer than standard delivery time.

For further assistance, please email us at support@casekaro.com
How to track the order?
If you have not received the tracking link via SMS or E-mail, please email us at support@casekaro.com
How long does it take to dispatch the order?
We usually dispatch orders within 2-5 working days after you placed the order.

If your order is not dispatched even after 5 working days since you placed the order, please email us at support@casekaro.com
How to change address/contact details?
We can only change your address/contact details if the order is unfulfilled. Once your order is fulfilled, we will not be able to change your address/contact details.

Please fill this form for order modification request: Click Here

Unfulfilled: Order is not yet processed.
Fulfilled: Order is already processed.

For further assistance, please email us at support@casekaro.com
Order Cancellation
You can only cancel your order if the order is unfulfilled. Once your order is fulfilled, we will not be able to cancel your order.

Please fill this form for order cancellation request: Click Here

Unfulfilled: Order is not yet processed.
Fulfilled: Order is already processed.

For further assistance, please email us at support@casekaro.com
I didn't received order confirmation
If you have not received an order confirmation but your payment was successful, please email us at support@casekaro.com

Why did this happen?

The SMS confirmation is sent automatically when we fulfil the orders, this confirmation is sent by an international company - Twilio, many phone carriers do not regard the SMS from them as a transactional SMS and when the customer has DND turned on, they do not receive the order confirmation.

Unfortunately, there's no solution to this problem as of now, we apologise for the inconvenience caused.
Order status is delivered but I have not received it?
Please email us within 24 hours if you have not received your order but the tracking status shows delivered. If you do not contact us within 5 days since the order was marked as delivered, we will not be able to assist you in this issue.

Please email us at support@casekaro.com

If you fail to email us within 24 hours, the carrier may refuse to do any investigation of your order.
Why product's colour looks slightly different?
The colour of the actual product may vary because of the different colour spaces used in images on the website and actual products.

Sublimation printing does also cause colour variations. We have already mentioned this on the product page.

For further assistance, please email us at support@casekaro.com
Customer Care Number?
We do not provide a support call service as of now. For any support related queries, you can email us at support@casekaro.com
Return/Replacement Policy
You can read our returns/replacement policy: Here