Return & Replacement Policy

At Casekaro, every product is custom-made just for you. We put extra care into making and packing your order. If you face an issue, here's how we handle returns and exchanges.
1 Eligibility +
  • Custom products: Made to order — no returns for change of mind (wrong model, color, etc.).
  • Defects & damages: Manufacturing defect, misprint, or transit damage — we'll replace or refund.
  • Fit issues: If the case doesn't fit your device (despite selecting the correct model), request an exchange or refund.
2 Timeframe +
  • Raise your request within 72 hours of delivery.
  • Requests after 72 hours may not be eligible.
3 How to request +
  1. Go to our Return & Exchange Form.
  2. Enter your Order ID and Registered Mobile/Email.
  3. Select the issue type (Damage, Wrong Product, Fit Issue, etc.).
  4. Upload clear photos/videos showing the issue.
  5. Submit — our team reviews within 24–48 hours.
4 Approval process +

Approved cases:

  • Exchange: Replacement order shipped free of cost.
  • Refund: Credited via original payment method (3–7 working days).

Rejected cases:

  • May be declined for misuse, intentional damage, or wrong model ordered.
5 Refunds +

Refunds are credited to your original payment method only.

6 Contact us +

For any questions:
📧 support@casekaro.com