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Return & Replacement Policy

Return & Refund Policy
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Returns
You have 3 calendar days to return an item from the date you received it.
Items can only be refunded if there is any manufacturing defect.
To be eligible for a return, your item must be unused and in the same condition that you received it and you should have a valid reason.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. 

Replacement
You can replace the product in case of defect or received the wrong product from our end. In these cases you will get free replacement.

In case where you ordered incorrent product (eg. Vivo V11 instead of V11 Pro), you will have to pay Rs.100 additional charges per Cover. 

 

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment and in case of Cash on Delivery, the refund will be transferred to your bank account or Paytm.

 

Refund for undelivered order

If the product is returned back to us because customer entered incomplete address or customer rejected at the time of delivery partial refund will be given.

Cancellation before shipping

If you wish to cancel your order you can cancel it by contacting us before it is fulfilled. If you fail to contact us with order number before the given time your order will be already in the processing state and then it cannot be canceled. If you still wish to cancel the order Rs.100 will be deducted.

Contact Us

If you have any questions on how to return your item to us mail us at casekaro24@gmail.com