Refund policy

📦 Returns, Replacements & Refunds

At Casekaro, every product is made specially for you using a Print-on-Demand (POD) process. Your case is printed only after you place the order, which means our return and refund policies are built to reflect this personalised nature.

🔁 Returns

• You have 3 calendar days from the date of delivery to initiate a return.
• Returns are only accepted for manufacturing defects or incorrect products received.
• In the case of an incorrect product, a free replacement will be issued.
• The product must be:
  • Unused
  • In its original packaging
  • Accompanied by proof of purchase

❗️ Orders placed with incorrect model/design/color/variant by the customer are NOT eligible for return or replacement.

🔄 Replacements

• Free replacements are provided for items with verified manufacturing defects.
• You can initiate the return or replacement request directly through our return app:
  👉 Return/Replace Your Order
• Our team will respond within 2–5 working days, and the return window will remain open until the issue is resolved.

💸 Refunds

• If your return is approved, a refund will be processed to your original payment method within 24 working hours after inspection.
• Order cancellations after the product has been manufactured or printed—but before dispatch—will incur a ₹40 processing fee, which will be deducted from the refund.
• ❌ Orders cannot be cancelled once they are shipped.

⚙️ What qualifies as a Manufacturing Defect?

• Incorrect fitting
• Spots or patches on the print
• Major misalignment
• Heavily blurred designs

❌ What is NOT considered a Manufacturing Defect?

• Minor color differences due to screen settings
• Slight misalignment or print coverage on soft case edges
• Orders placed for the wrong model
• Small logo, button, or fingerprint sensor mismatches

🆘 Still have questions?

Reach out to our support team at:
📧 support@casekaro.com