Return & Replacement Policy
At Casekaro, every product is custom-made just for you. We put extra care into making and packing your order. If you face an issue, here’s how we handle returns and exchanges.
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1) Eligibility
- Custom Products: Made to order, so no returns for change of mind (wrong model, color, etc.).
- Defects & Damages: If your order has a manufacturing defect, misprint, or damage in transit, we’ll replace or refund.
- Fit Issues: If your case doesn’t fit your device (despite selecting the correct model), you can request an exchange or refund.
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2) Timeframe
- Raise your request within 72 hours of delivery.
- Requests after 72 hours may not be eligible.
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3) How to Request
- Go to our Return & Exchange Form.
- Enter your Order ID and Registered Mobile/Email.
- Select the issue type (Damage, Wrong Product, Fit Issue, etc.).
- Upload clear photos/videos showing the issue.
- Submit — our team reviews within 24–48 hours.
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4) Approval Process
Approved Cases:
- Exchange: Replacement order shipped free of cost.
- Refund: Credited via original payment method (3–7 working days).
Rejected Cases:
- May be declined if there’s misuse, intentional damage, or wrong model ordered.
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5) Refunds
Refunds are credited back to your original payment method only.
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6) Contact Us
For any questions, reach out at:
📧 support@casekaro.com