FAQs (Frequently Asked Questions)

At CaseKaro, we follow a print-on-demand process to ensure every product is freshly printed just for you.

We dispatch all orders within 2 to 5 working days, as each product is printed just for you.

If your order hasn’t been dispatched after 5 days, feel free to reach out—we’re here to help.

Right after you place your order, you’ll receive an order ID on WhatsApp and email.

The tracking ID is generated at the time of shipment booking, not on order placement.

Yes, you can—but only if your order hasn’t been dispatched yet.

Please fill out this form: Change address or mobile number.

Yes, but only if your order hasn’t been processed or dispatched.

We process orders daily after 7:00 AM and 8:00 PM, so make sure to request cancellation before these times.

To cancel your order, please fill out this quick cancellation form.

First, please check WhatsApp—we send order confirmations there.

If you still haven’t received confirmation, email us at support@casekaro.com with a screenshot of your payment and your registered mobile/email. We’ll verify and confirm your order quickly.

Please contact us within 24 hours if this happens. We’ll investigate and help.

Note: If the order was delivered through OTP verification, disputes can’t be raised.

This can happen due to differences in screen settings or lighting. Also, sublimation printing may cause slight color variations.

We currently offer support only via email. For quick help, write to us at support@casekaro.com.

If your product is eligible, you can raise a request here: Initiate Return / Replacement

Please also review our policy: Read Return & Replacement Policy.