Shipping policy

Last updated: 9 September 2026

At Casekaro, we aim to get your order to you as quickly and reliably as possible. This Shipping Policy explains our shipping charges, estimated delivery timelines, tracking process, and what happens if there is a delay or delivery issue.

1. Where We Ship

Casekaro ships to serviceable PIN codes across India.

Delivery availability depends on the serviceability of our courier partners. In rare cases, an order may need to be cancelled if the shipping address or PIN code cannot be serviced. If this happens to a prepaid order, the applicable refund will be processed to the original payment method.

2. Order Processing

Each Casekaro order is made to order or printed on delivery. After your order is successfully placed, we procure the required materials or product within approximately 48 hours, followed by production, quality checks, packing and dispatch.

The 48-hour procurement timeline is an estimate and may vary due to order volume, product availability, weekends, public holidays and other operational factors.

Once your order has been dispatched, tracking details will be shared with you through email and WhatsApp using the contact information provided while placing the order.

3. Estimated Delivery Time

Most Casekaro orders are expected to be delivered within 7 working days.

The delivery timeline may vary depending on your location, PIN code, courier serviceability and circumstances affecting transportation or delivery operations.

Working days exclude Sundays and applicable public holidays.

The estimated delivery date displayed on our website, checkout page, order confirmation, tracking page or courier website is an estimate and may change during transit.

4. Shipping Charges & Free Shipping

A minimal shipping charge of ₹60 applies to eligible orders and is displayed at checkout before payment.

Free shipping is available on eligible orders with a cart value above ₹399.

The qualifying cart value is calculated after applicable discounts and promotions unless otherwise stated as part of a particular offer.

Shipping offers and thresholds may change from time to time. The charges and offers displayed at checkout at the time of placing your order will apply to that order.

5. Cash on Delivery (COD)

Sorry, at Casekaro Cash On Delivery is Not Available. We accept UPI, credit and debit cards, and net banking for Casekaro orders. All orders must be paid for online at the time of checkout.

6. Order Tracking

Once your order has been dispatched, tracking information will be shared with you via WhatsApp and email using the contact details provided with your order.

Courier tracking may take some time to update after dispatch.

Customers can use the provided tracking information to view the latest available shipment status and estimated delivery date. Tracking details can also be checked on our Casekaro Tracking page or through the My Account page.

7. Delivery Delays

Although most orders are expected to arrive within our standard delivery timeline, delays can occasionally occur due to circumstances such as:

Courier or logistics disruptions
Weather conditions or natural events
Public holidays
Local restrictions
Strikes or transportation disruptions
High order volumes
Remote or difficult-to-service locations
Incorrect or incomplete shipping information
Other circumstances outside normal delivery operations

If your shipment is delayed, please check the latest tracking information first. Our support team is available at support@casekaro.com and can assist with eligible delayed shipments and raise the issue with the courier partner where required.

8. Our 10 Working Days Delivery Commitment

We understand that customers should not have to wait indefinitely for an order.

If 10 working days have passed without a delivery attempt, you may submit a claim under our 10 Working Days Delivery Commitment.

Claims are subject to the eligibility requirements, exclusions and conditions mentioned on the 10 Working Days Delivery Commitment page.

Submitting a claim does not automatically mean that an order qualifies for a refund. Each eligible claim will be reviewed according to the terms of the commitment.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate:

Name
Shipping address
PIN code
Mobile number
Other information required for delivery

If you need to change your shipping address after placing your order, please submit a request through our support form as soon as possible: https://forms.gle/Q77MsFuJx7uoxGyy8

We will try to assist with an address correction where possible. However, an address change cannot be guaranteed once an order has been processed, fulfilled or dispatched.

If the PIN code is changed from the one provided in the original order, delivery to the new PIN code cannot be guaranteed. Courier partners may restrict PIN code changes once an order has been processed, fulfilled or dispatched.

If an order cannot be delivered because of incorrect, incomplete or unreachable customer information, it may be returned to us.

10. Failed Delivery Attempts

Courier partners may attempt to contact you before or during delivery.

Please ensure that the mobile number provided with your order is active and that someone is available to receive the shipment.

If delivery cannot be completed after the courier's permitted delivery attempts, the shipment may be marked for Return to Origin (RTO).

Courier partners may attempt to contact you before or during delivery. Casekaro does not receive or provide the delivery executive's personal phone number. Please ensure that the mobile number provided with your order is active and available to receive calls from the courier partner or delivery service. If you miss a call from the courier, please check your tracking information or contact Casekaro through our Contact Us page for assistance.

11. Return to Origin (RTO)

A shipment may be returned to Casekaro when delivery cannot be completed for reasons including an incorrect address, customer unavailability, unsuccessful delivery attempts, refusal of delivery or other courier-determined reasons.

For prepaid orders returned to us, any applicable refund will be processed in accordance with our Refund/Return Policy and after the shipment's return status has been confirmed where required.

If a shipment is marked as Return to Origin (RTO), Casekaro will automatically initiate a refund to the original payment method linked to the original order ID once the RTO status is confirmed by the courier partner. No separate refund request is required from the customer. The refund amount and processing timeline will be subject to the applicable Refund/Return Policy and payment provider processing times.

12. Lost Shipments

If tracking has not updated for an unusually long period or the courier confirms that a shipment may be lost, Casekaro may raise an investigation with the courier partner.

Where a shipment is confirmed as lost, Casekaro will provide the appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.

13. Damaged or Tampered Packages

If your parcel appears visibly opened, severely damaged or tampered with at the time of delivery, we recommend that you do not accept it.

If you receive an incorrect, damaged or defective product, please contact Casekaro within the period specified in our Return/Replacement and provide the required photographs, videos or other evidence.

Product-related returns, replacements and refunds are governed by our Return/Replacement Policy.

14. Order Marked Delivered but Not Received

If your order is delivered using a One-Time Password (OTP), please share the OTP with the delivery partner only after you have physically received and checked the package.

Once the delivery OTP has been shared, the shipment may be treated as successfully delivered. If you share the OTP without receiving the package and later report that you cannot locate it, Casekaro may be unable to assist with a replacement, refund or delivery dispute.

If the tracking information shows that your order has been delivered but you have not received it, please:

Check with family members, neighbours, reception, security personnel or others who may have accepted the shipment on your behalf.
Verify the delivery status and information shown on the tracking page.
Contact Casekaro promptly if you are still unable to locate the shipment.

We may raise a delivery dispute with the courier partner and request Proof of Delivery (POD) or other delivery information.

Such cases may require investigation before a replacement or refund can be considered.

15. Cancellation After Dispatch

Once an order has been packed, fulfilled or handed over to the courier partner, cancellation may not always be possible.

If cancellation cannot be completed because the shipment is already in transit, the order may need to complete the delivery/RTO process before any applicable refund can be processed.

Any refund will be subject to the applicable cancellation, return and refund terms.

16. Refund Processing

Where a refund is approved under this Shipping Policy, it will be initiated to the applicable/original payment method.

The time required for the refunded amount to appear in your account may vary depending on the payment method, bank or payment service provider.

If your refund has not been credited within 7 days after the refund was initiated, please contact us at support@casekaro.com with your order number and refund details so that we can assist you.

17. Contact Us

Customers can contact us through our Contact Us page for assistance regarding the shipment of their Casekaro order. Please include your order number so that we can assist you faster.

For the latest delivery status, we recommend checking the tracking information associated with your order before contacting support.

By placing an order with Casekaro, you acknowledge that you have read and understood the shipping terms applicable to your purchase.

Casekaro may update this Shipping Policy from time to time to reflect changes in our shipping services, courier arrangements, offers or operational practices. The policy applicable at the time of your order will govern that order.