Refund policy

At Casekaro, every product is made specially for you using a Print-on-Demand (POD) process. Your case is printed only after you place the order, which means our return and refund policies are built to reflect this personalised nature.

🔁 Returns

• You have 3 calendar days from the date of delivery to initiate a return.
• Returns are only accepted for manufacturing defects or incorrect products received.
• In the case of an incorrect product, a free replacement will be issued.
• The product must be unused, in its original packaging and accompanied by proof of purchase.

❗️ Orders placed with incorrect model/design/color/variant by the customer are NOT eligible for return or replacement.

🖨️ POD Clause: Since all products are printed on demand, we do not accept returns for customer ordering mistakes or change-of-mind scenarios.

🔄 Replacements

• Free replacements are provided for items with verified manufacturing defects.
• You can initiate the return or replacement request directly through our return app: 👉 Return/Replace Your Order
• Our team will respond within 2–5 working days, and the return window will remain open until the issue is resolved.

🚫 Cancellations & Order Changes

• You can cancel your order free of charge at any time before it is dispatched.
• You can change your delivery address at any time before your order is dispatched.
• You can update your contact number at any time, including after dispatch.
• To cancel, change your address or update your contact number, submit a Cancellation / Change Request.
• Requests are handled in the order we receive them. If your order is dispatched before we can process your request, it can no longer be cancelled or changed.
• ❌ Once an order has been dispatched, it cannot be cancelled and the delivery address cannot be changed.

💸 Refunds

• If your return is approved, a refund will be processed to your original payment method within 24 working hours after inspection.
• If you cancel your order before dispatch, a full refund will be processed to your original payment method.

⚙️ What qualifies as a Manufacturing Defect?

• Incorrect fitting
• Spots or patches on the print
• Major misalignment
• Heavily blurred designs

❌ What is NOT considered a Manufacturing Defect?

• Minor color differences due to screen settings
• Slight misalignment or print coverage on soft case edges
• Orders placed for the wrong model
• Small logo, button, or fingerprint sensor mismatches
• Uneven coverage around camera cutouts

🆘 Still have questions?

Reach out to our support team at 📧 support@casekaro.com